organizational behaviour quiz

QUESTION 1

1. Which of the following statements is true regarding emotions?

   		Emotions last longer than moods.
   		Emotions are generally not indicated by distinct facial expressions.
   		Emotions are less intense feelings than moods.
   		Emotions are caused by specific events.
   		Moods are more action oriented in nature than emotions.

1 points

QUESTION 2

1. A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

   		must keep track of absenteeism and turnover among the employees
   		must try to improve employee attitudes
   		must make jobs easier and targets achievable
   		must formulate strategies to attack and eliminate deviant behaviors
   		must offer periodic salary increments

1 points

QUESTION 3

1. People who score ________ on emotional stability are more likely to react strongly to ________ events.

   		high; negative
   		low; positive
   		average; positive
   		average; negative
   		low; negative

1 points

QUESTION 4

1. When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana’s reaction can be categorized as an emotion?

   		It has a lengthy duration.
   		It is a positive feeling.
   		Her reaction is cognitive in nature.
   		It is a general, unambiguous feeling.
   		It is accompanied by facial expressions.

1 points

QUESTION 5

1. Positive affect is a mood dimension consisting of ________ at the low end.

   		boredom
   		tranquility
   		excitement
   		stress
   		nervousness

1 points

QUESTION 6

1. Which of the following is the term used for the strength with which individuals experience emotion?

   		emotional dissonance
   		emotional labor
   		positivity offset
   		affect intensity
   		emotional intelligence

1 points

QUESTION 7

1. According to Festinger, people seek consistency among their attitudes and their behaviors.

   
   True
   
   False
   

1 points

QUESTION 8

1. Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

   		copy editor who seeks out spelling errors and grammatical mistakes in manuscripts
   		interviewer who assesses candidates in an employment agency
   		meeting planner who must set up meetings for candidates around the world
   		realtor arranging sales between homeowners and potential buyers
   		engineer heading a team designing a complex software/hardware interface

1 points

QUESTION 9

1. Cameron loves her job as a data programmer, but her coworker Blake, is very challenging. Blake often loses his temper over aspects of shared projects that neither of them can control. When discussing projects in Cameron’s work station, Blake plays with her office supplies, rearranges her desk, and leaves snack and food crumbs. Worst of all, Blake always takes the portion of a project that is the easiest, leaving Cameron to work harder and longer hours. Which of the following is not an effective method for handling Cameron’s problems with Blake?

   		Cameron should simply ignore Blake and his behavior.
   		Cameron should invite Blake to lunch and directly confront him with her feelings.
   		Cameron should invite Blake to coffee to clarify if there are any misunderstandings.
   		Cameron should make a point of going to Blake’s work station and leaving a mess.
   		Cameron should ask a manager to help divide the work load for the next project.

1 points

QUESTION 10

1. Which of the following is a correct argument in favor of emotional intelligence (EI)?

   		EI accurately indicates linguistic abilities of a person.
   		EI can be measured easily.
   		EI is a simple and straightforward concept.
   		The concept of EI has a biological base.
   		The concept of EI is different from intelligence and personality.

1 points

QUESTION 11

1. Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.

   
   True
   
   False
   

1 points

QUESTION 12

1. Any incompatibility between two or more attitudes or between behavior and attitudes results in ________.

   		cognitive dissonance
   		organizational dissonance
   		attitudinal clarification
   		values clarification
   		affective reactance

1 points

QUESTION 13

1. An individual’s involvement with, satisfaction with, and enthusiasm for the work he/she performs is known as ________.

   		psychological empowerment
   		job satisfaction
   		employee engagement
   		loyalty
   		job involvement

1 points

QUESTION 14

1. What is positivity offset?

   		experiencing self-elation
   		experiencing a mildly positive mood at zero input
   		experiencing the fundamental attribution error
   		having misperceptions of one’s environment
   		exhibiting a self-serving bias when there is negative input

1 points

QUESTION 15

1. Attending union meetings as a way of coping with job dissatisfaction would be what type of response?

   		exit
   		voice
   		loyalty
   		neglect
   		reification

1 points

QUESTION 16

1. Which of the following statements is true regarding moods?

   		Moods are more action oriented in nature, as compared to emotions.
   		Moods are less cognitive in nature than emotions.
   		Moods are more intense feelings than emotions.
   		Moods don’t last longer than emotions.
   		Moods are generally not indicated by distinct facial expressions.

1 points

QUESTION 17

1. Which of the following is an example of deep acting?

   		Liz is worried about her sick dog, but makes her morning sales calls with a smile.
   		Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys her.
   		David invites a coworker that he doesn’t like to lunch, in the hope of getting to know him better.
   		Andy tells his employee that he isn’t doing a good job and that he needs to shape up.
   		Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him.

1 points

QUESTION 18

1. “Dissonance” means ________.

   		consistency
   		reactance
   		resistance
   		constancy
   		inconsistency

1 points

QUESTION 19

1. When situations are overly emotionally charged and stressful, we have a natural response to ________.

   		disengage and exhibit counterproductive work behaviors
   		find negative outlets for our emotions
   		disengage and just look away
   		find positive outlets for our emotions
   		seek vengeance

1 points

QUESTION 20

1. A study conducted by a management consulting firm found that companies with higher morale ________.

   		had more dissatisfied employees
   		experienced a larger growth in market share
   		experienced a larger growth in their stock prices
   		experienced a smaller decrease in their market share
   		experienced a smaller decrease in their stock prices

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