discussion 250 words 24
Read and listen to this podcast, share your thoughts and what you learned.
In This Episode, We Talk About
- Companies that ask their customers to repeat themselves for no apparent reason, and why sometimes asking them to repeat themselves can be a good thing.
- How technology is impacting customer service, both positively and negatively.
- Enhancing your customer service experience using self service.
- Internal customers – employees – and how the best companies treat their employees the way the want their customers treated.
- The biggest cause of poor customer service, and what you can do about it.
- His latest book, Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Links to an external site.)
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