Process Management Case Study

Assignment Overview

For this assignment, you will analyze a process management case study and respond to questions about it.

Assignment Directions

In your Operations Management: Processes and Supply Chains text, read the case study “Jose’s Authentic Mexican Restaurant” page 94.

• Write and submit a 3-page paper responding to the case questions.
• Develop a plan for improving tips for Karetski using the data and based on your analyses and conclusions.

As you complete your assignment, be sure your paper meets the following guidelines:

• Written communication: Written communication is free of errors that detract from the overall message.
• APA formatting: All resources and citations should be formatted according to current APA style and formatting guidelines.
• Length: 2–3 typed, double-spaced pages.
• Font and font size: Times New Roman, 12 point.

Before submitting your assignment, refer to the Process Management Case Study Scoring Guide to ensure your paper meets the evaluation criteria for this assignment.

Process Management Case Study Scoring Guide

Due Date: End of Unit 3
Percentage of Course Grade: 20%.

CRITERIA	NON-PERFORMANCE	BASIC	PROFICIENT	DISTINGUISHED
Evaluate the overall effectiveness of an organization’s supply chain. 45%	Does not evaluate the overall effectiveness of an organization’s supply chain.	Evaluates the overall effectiveness of an organization’s supply chain, but minor elements of the evaluation are not persuasive or well supported.	Evaluates the overall effectiveness of an organization’s supply chain.	Evaluates the overall effectiveness of an organization’s supply chain, from both an operational and a strategic perspective.
Evaluate the effectiveness of an organization’s processes. 45%	Does not evaluate the effectiveness of an organization’s processes.	Evaluates the effectiveness of an organization’s processes, but minor elements of the evaluation are not persuasive or well supported.	Evaluates the effectiveness of an organization’s processes.	Evaluates the effectiveness of an organization’s use of process management, considering a full range of alternatives.
Communicate in a manner that is scholarly, professional, and consistent with expectations for members of the business professions. 10%	Does not write coherently to support a central idea in appropriate format; does not adhere to APA style for citing and referencing nor use grammar, punctuation and mechanics as expected for members of the business professions.	Generally communicates in a manner that is scholarly, professional, and consistent with expectations for members of the business professions; minor errors in grammar, mechanics, or APA style occasionally detract from the strength of the writing.	Communicates in a manner that is scholarly, professional, and consistent with expectations for members of the business professions.	Communicates in an exceptionally clear, grammatically correct, and persuasive manner that is scholarly, professional, and consistent with expectations for members of the business professions. Consistently adheres to APA style for citing and referencing.

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